T&K Associates are currently recruiting on behalf of our reputable Client in Coalville for an After sales support Administrator to join their team on a Permanent basis.
This position will be working in a fast-paced environment, dealing with incoming calls, accurately processing and assessing warranty claims in a timely fashion, whilst maintaining excellent customer service.
The successful Candidate will be required to work closely alongside the existing team to ensure KPI targets are met. Teamwork is essential for this role, but the candidate also needs to be able to operate independently in his or her own dealing with products and understanding range is extremely important, as well as communicating daily with the trade partners, and third party customers/suppliers.
After sales Support Administrator Job Details & Benefits;
£26,500 per annum
39.5 hours per week, Monday 8am-5pm, Tuesday 8.30am-5pm, Wednesday 8am-5pm, Thursday 8.30am-5pm and Fridays 8am-3pm
Long Service Award
Birthday gift and days holiday on your birthday
33 days holiday per year including bank holidays
Pension scheme Salary sacrifice and contributions at a higher % than statutory
Additional family friendly benefits relating to maternity, paternity etc
Staff discount on products
Staff social calendar every year with business contributions to xmas parties, fun themed days and strong focus on staff wellbeing
Cycle to work scheme
Jury Service- Full pay
Excellent canteen facility with free tea & coffee
Free parking
After sales Support Administrator Job Duties;
Over-seeing the incoming inbox
Logging claims accurately and collating required information
Assessing claims and distributing for appropriate action
Accurately inputting and processing of orders as required
Liaising with factories, customers, and other internal departments
Maintaining the diary for engineer visits and scheduling appropriately
Handling of and dealing with inbound calls to the department
Managing difficult conversations with the trade partners
Deal with end consumers queries & complaints
Ensuring prompt and accurate filing and archiving of customer orders and correspondence
Logging order statistics for reporting purposes and feeding back to Commercial Manager
Maintenance of electronic filing systems and associated administration tasks
Providing office based support for customer queries
Have a good knowledge of the domestic products
Maintain a professional manner at all times whilst providing excellent customer service
To ensure and maintain the departments targets and KPIs are achieved
Coordinating feedback and escalation of problems to Commercial Manager
After sales Support Administrator Person Specification;
Proven customer service background, ideally with phone based experience
Strong understanding and experience of Word, Excel, and Outlook
Excellent verbal and written communication skills
Numerical ability to be able to work with prices and technical product information
Be proactive and highly organised
Strong time management, planning skills and the ability to multi-task
Work under pressure to deliver a high standard of service
Handle difficult customers appropriately and professionally
Ability to work on own initiative and as part of a team
Plan and prioritise workload efficiently and effectively
Work and integrate well with the existing team
If you are interested in the above role of After sales Support Administrator, then please apply by sending your CV to T&K Associates today.
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