OCU has an exciting new opportunity for a Digital Operations Manager to come and join us based in Preston.
You will be a critical part of the OCU Digital team, the Digital Operations Manager will drive efficient digital processes, support operational excellence, and bridge the gap between technology and business operations. This is a hands-on, wide-reaching role that demands an entrepreneurial mindset, a sharp eye for detail, and the ability to get things done. You'll manage digital operations, collaborate closely with teams like the National Operations Centre, Street works, Back Office Scheduling, IT Helpdesk, and Platform Support, and ensure seamless communication across departments.
About the Role
OCU supports thousands of people operating across the UK each day, relying on six key digital platforms to manage workforce data and job information. This role sits at the heart of these operations, bridging the gap between platform teams, operational support, and frontline teams. It ensures that critical data flows seamlessly between systems, enabling accurate, real-time decision-making and efficient job execution. The successful candidate will act as a central point of coordination, ensuring that platform processes are robust, information is up-to-date, and teams have the tools they need to keep OCU moving forward.
Key Responsibilities
* Process Optimisation: Create and embed award-winning processes that streamline operations, reduce friction, and deliver tangible business value.
* Access and Documentation: Oversee user access, roles, and permissions across digital platforms, ensuring compliance with governance policies.
* Digital Platform Support: Work closely with technical teams to ensure systems are configured correctly, user guides are accurate, and data is prepared for platform use.
* Project Support: Manage small projects, including data imports, system updates, and lightweight configuration changes.
Skills and Experience
* Proven experience in digital operations, systems administration, or IT support.
* Exceptional organisational skills, with a track record of creating efficient processes and driving continuous improvement.
* High attention to detail, with the ability to manage complex administrative tasks independently.
* Strong collaboration skills, capable of working with both technical and non-technical teams.
* Experience managing digital platforms, including intranets, workflow tools, and CRM systems.
* Financial process management experience, including supplier ordering and cost tracking.
* Excellent written communication skills, with a knack for creating clear, concise, user-friendly documentation.
Why Join Us?
This role offers the opportunity to shape digital processes within a rapidly growing, industry-leading organisation. You’ll work alongside talented professionals, take ownership of critical systems, and contribute directly to the ongoing success of OCU Group.
Company Information
OCU leads the way in end-to-end infrastructure engineering in the utilities, digital, and energy markets, specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity, paired with our cutting-edge technology, ensure that we are not just part of the market; we are leading it.
Working directly with many of the country’s leading power, energy transition, water, telecoms and digital clients, we are looking for the very best talent to join our growing team.