SALES OPERATIONS CO-ORDINATOR
Job description
We are seeking a detail-oriented and proactive Sales Operations Coordinator to support our dynamic sales team within a fast-paced IT Managed Service Provider (MSP) environment. This role is pivotal in ensuring smooth sales operations, accurate quoting, and timely management of client renewals and vendor deal registrations.
* Previous experience in a sales support or operations role, ideally within an IT MSP or technology reseller.
* Strong understanding of IT products and services (hardware, software, cloud solutions).
* Proficiency in CRM systems (e.g., Salesforce, HubSpot) and quoting tools.
* Excellent attention to detail and organisational skills.
* Strong communication and stakeholder management abilities.
* Ability to work independently and manage multiple priorities.
Desirable Qualifications:
* Experience with vendor portals (e.g., Microsoft, Cisco, HP, Dell).
* Familiarity with procurement and licensing models (e.g., SaaS, perpetual, subscription).
Quote Generation & Sales Support
* Prepare and issue accurate quotes for hardware, software, and services based on sales team requests.
* Liaise with vendors and distributors to obtain pricing and availability.
* Ensure quotes align with client requirements and company margin targets.
Client Renewals Management
* Track and manage contract and subscription renewals for existing clients.
* Coordinate with account managers to ensure timely communication with clients regarding upcoming renewals.
* Maintain renewal schedules and proactively flag opportunities for upsell or cross-sell.
Deal Registration & Vendor Coordination
* Register deals with vendors to secure pricing advantages and promotional incentives.
* Monitor deal registration statuses and ensure compliance with vendor requirements.
* Maintain relationships with vendor account managers and escalate issues when needed.
Sales Operations & Administration
* Maintain CRM records with accurate quote, renewal, and deal registration data.
* Support reporting and forecasting activities by providing timely and accurate data