Service manager/advisor

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday–Friday 08:00–17:00 with optional overtime/Saturdays.
Key Responsibilities
Reception & Customer Experience

• Act as the first point of contact for customers, in person, by phone, and via email
• Manage front desk operations, bookings, vehicle drop-offs, and collections
• Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times

Sales, Upselling & Cross-Selling

• Proactively identify and deliver upselling and cross-selling opportunities
• Explain recommended work, service options, and costs clearly
• Convert enquiries into bookings and maximise workshop utilisation

Customer Satisfaction & Relationship Management

• Take owners...