Regional Service Manager South West (Bristol Based)
Circa £55,000 Company Vehicle Bonus
Are you an experienced Regional Service Manager with a passion for exceptional aftersales delivery? This is an outstanding opportunity to join a market-leading special-purpose vehicle organisation as their new Regional Service Manager for the South West region. Based in Bristol, youll play a pivotal role in driving operational excellence, customer satisfaction, and aftersales performance across a busy and successful Service Centre.
As the Regional Service Manager, youll take ownership of all service and aftersales functions, ensuring that your team delivers the highest technical standards while maintaining a professional and well-organised depot environment. This is your chance to lead, motivate and elevate a team within a thriving and supportive business.
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Key Responsibilities for the Regional Service Manager:
* Deliver an exceptional customer experience and respond to customer requirements promptly
* Maximise all Service Centre resources to improve efficiency and aftersales throughput
* Ensure all technicians complete work to the highest mechanical and safety standards
* Oversee accurate and timely completion of all administrative and aftersales documentation
* Maintain excellent depot housekeeping, presentation, and image standards
* Support the Service Centre Controller with daily job prioritisation
* Achieve monthly objectives across service and aftersales performance
* Monitor overheads and ensure budgets are adhered to
* Drive increased profitability within the Service Centre
* Continually improve technician efficiency, utilisation, and productivity
* Provide technical support on complex or challenging jobs
* Manage parts stock levels within both the depot and engineers vans
* Achieve the highest possible Fixed First Visit rate
* Approve holidays and support workforce planning
* Identify technician training needs and support ongoing development
* Conduct annual and probationary performance reviews
* Carry out regular customer visits to maintain strong relationships
* Oversee contract management and aftersales service delivery
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Regional Service Manager Experience & Skills Required:
* Previous experience within a Service Manager or aftersales management role
* Confident and effective in customer-facing situations
* Background in special-purpose vehicles, plant, manual handling, or HGV
* Strong communicator and natural team leader
* SAP experience desirable
* Proven management experience within service or aftersales operations
* Full clean UK driving licence
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If you're the Regional Service Manager ready to lead a high-performing team and strengthen aftersales delivery across the South West, click apply now we'd love to hear from you.
This position may also be known as Regional Aftersales Manager, Regional Service Operations Manager, Service Centre Manager, Area Service Manager, Field Service Manager, Regional Engineering Manager, Technical Service Manager, Regional Maintenance Manager, Field Engineering Manager, Regional Customer Service Manager, Regional Aftersales Operations Manager, Client Service Delivery Manager, Head of Regional Service, Regional Operations Manager, Service Excellence Manager, Regional Workshop Manager, Regional Fleet Service Manager, Plant Service Manager, HGV Aftersales Manager, or Specialist Vehicle Service Manager.
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