Brook Street Recruitment is working on behalf of our client in the Duncrue area to recruit a Customer Service Advisor Reporting to the Branch Manager, the Customer Service Advisor undertakes work to support the branch. Key Duties and Responsibilities:- Dealing with customers Interacting with customers on the phone, in person and via email Using the company computer systems to check stock, check progress on orders, look at customer accounts and deal with general enquiries Taking calls from existing and new customers to provide a helpful, professional services Serving customers who visit the trade counter to take orders, collect them from the stores and deal with payments Undertaking tele-sales activities, as requested by Branch Manager Other branch activity Keeping the warehouse and surrounding areas clean and tidy and reporting any health and safety issues Checking of goods received and preparation of any paperwork for goods for dispatch in accordance with company procedures Ensuring stock is kept tidy and stored in correct place Occasional delivery of goods to customers, in absence of Van Driver General administration eg filling, arranging meetings Other To fully utilise information technology within company including online diary and email system Details 25k - £28k for these roles, depending on experience Hours of work are Monday - Friday - 8.30 am - 5.30 pm (4.30 pm finish on Fridays) Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.