Team Leader Salary £22,443 - £24,936 Location Newport Permanent, Part Time 30hrs per week Shifts including some weekends and evenings. Safe Haven is a mental health crisis intervention service which provides telephone, email, or face to face support and a safe space to adults with mental health diagnosis during evenings and weekends. Our aims are to understand why someone is at crisis point and work with them to take steps to reduce the crisis and reduce the need for emergency intervention. If youre passionate about support individuals with mental health issues and are looking for a role where you will make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
To be responsible for attendance management, performance management, quality assurance and any other staff related queries
To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
To support your team where needed with their workload, and support a small caseload of clients
To be involved in the recruitment of staff for your team
To ensure an effective and timely response to all safeguarding issues taking appropriate action
To collate data and generate reports where needed
To support clients and staff in trauma informed and psychologically informed ways
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To provide basic first aid assistance until help arrives (full training is provided)
To work confidently and efficiently when lone working
To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
To maintain confidentiality
To carry out any other reasonable duties required in the interest of the organisation
ADDITIONAL RESPONSIBILITIES This role has line management responsibilities
This role has financial authorisation responsibilities
This role has on call responsibilities
ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
This role will require a full drivers licence and access to a vehicle
This role will require you to work flexibly across several sites
This role will require you to work with clients on a one-to-one basis
This role will require you to work weekends
ESSENTIAL CRITERIA Experience of working in a residential or institutional or similar sector
Excellent communication skills, both verbal and written
Clear verbal and written English
Strong keyboard skills for data inputting
Strong working knowledge of Microsoft Outlook, Excel, and Word
Confident and assertive manner
Strong team working
Ability to respond calmly to crisis
Deal promptly with and effectively react to challenging situations
Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA Experience of working in a leadership role
Understanding of the complex support needs of people experiencing homelessness or those with complex needs
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.
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