Job Title: Head of Operations
Location: Marden, Kent
Reports to: Managing Director
Salary: Competitive + Benefits
Contract Type: Full-time, Permanent
Job Summary:
We are seeking a strategic, results-driven Head of Operations to oversee and optimise the day-to-day operational functions of the business, including a focus on warehouse operations, logistics, and supply chain efficiency. The successful candidate will play a critical role in driving operational excellence, improving performance, and supporting sustainable business growth.
Key Responsibilities:
Support the warehouse management team to deliver efficiencies and sustainable growth.
Work with the exec team to deliver operational KPI’s across the business.
Review and update operational practices as part of a process of ongoing improvement.
Support customers needs in relation to customer service and supply chain.
Work closely with CIO/CPO to further develop Adaro software products.
Operational Strategy & Leadership:
* Develop and implement operational strategies to improve efficiency, productivity, and service quality.
* Collaborate with senior leadership to align operational objectives with company goals.
* Provide hands-on leadership and guidance to operational teams, including customer service, warehouse, logistics, procurement, and facilities.
Warehouse & Inventory Management:
* Support the existing warehouse management team in relation to warehouse operations, including receiving, storage, order fulfilment, dispatch, and returns.
* Ensure optimal layout, stock management, and flow of goods to reduce inefficiencies and errors.
* Maintain accurate inventory levels and implement robust stock control systems.
* Ensure warehouse operations comply with health and safety, legal, and quality standards.
* Drive improvements in delivery performance and cost efficiency.
Team Management & Development:
* Lead and mentor a team of warehouse and operations staff, fostering a culture of accountability and continuous improvement.
* Set KPIs and conduct regular performance reviews.
* Identify training needs and support professional development.
Process Improvement & Reporting:
* Analyse operational performance and implement initiatives to streamline processes.
* Lead projects to implement new systems, automation, or technology as needed.
* Provide regular reporting on operational performance, challenges, and opportunities.
Key Requirements:
* Proven experience in a senior operations or leadership role
* Strong leadership and people management skills.
* Solid understanding of warehouse best practices.
* Excellent analytical, problem-solving, and decision-making abilities.
* Strong communication skills with the ability to influence at all levels.
* A hands-on and proactive approach with a focus on continuous improvement.
Why Join Us?
* Be part of a dynamic and growing organisation.
* Lead transformative change and operational excellence.
* Competitive salary and benefits package.
* Supportive and collaborative working environment.