Department: Retail Management
Location: East Kilbride
Description
We're on the lookout for a superstar Product Manager to join the team. As a Product Manager, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Store Leader to develop the team and maintain operational standards, and in turn generating outstanding sales, all-round KPIs, and high-performing teams.
For a more detailed overview of this role, check out the attached job description at the bottom of this advert.
About The Role
What You’ll Be Doing
1. Deliver great product placement and ‘wow’ wearable outfits.
2. Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
3. Confidently duty manage in all areas of store operation including service, people, and operations.
4. Empower the team within the store to deliver for the customer by always putting customer experience at the centre of decision making.
5. Full understanding of commercial tools and how to use them to drive actions supporting store performance.
6. Support the Store Leader in delivering on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
7. Support the management of store operations, including compliance with health & safety standards.
8. Support the development of the store team to deliver a high-performing, motivated, and engaged team who feel valued and recognized for their contribution.
You'll Be Perfect If
1. You have a strong commercial mindset and thrive in a fast-paced, data-driven retail environment.
2. You're passionate about fashion and have a natural flair for visual merchandising and creating stunning store layouts.
3. You possess excellent problem-solving skills and can quickly adapt to shifting priorities while maintaining a sharp focus on business objectives.
4. You’re both creative and analytical, able to turn sales data into actionable insights that drive store performance.
5. You're an inspiring leader who can motivate and engage your team to achieve ambitious goals.
6. You have exceptional attention to detail and take pride in presenting a well-organized, visually appealing store.
7. You’re proactive, results-oriented, and always seeking new ways to optimize product placement and sales opportunities.
8. You have a deep understanding of your customer base and are excited to curate a shopping environment that meets their needs.
9. And most importantly, love our products as much as we do to create the best possible customer journey!
Things To Consider
1. Fast-Paced Environment: This role requires adaptability to shifting priorities based on sales performance, customer trends, and seasonal demands.
2. Reporting: Ability to analyze customer feedback and sales data to drive improvements.
3. Managing People: Strong emotional intelligence to manage a diverse team.
4. Hands-On Role: Involves product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
5. Weekend Work: Must be available to work on weekends, public holidays, and during seasonal peaks.
6. Deadlines: Effective time management to meet multiple responsibilities.
7. Leading a Team: Ability to foster a positive team culture and create an enjoyable work environment.
This Is For You
Our brand offers a dynamic and supportive environment with opportunities for progression. We value a diverse team of talented individuals who are proud of their work and eager to grow their careers with us.
What We Can Offer You
* Generous 50% staff discount & uniform allowance.
* Support to reduce expenses through discounts, benefits, financial advice, and wellbeing solutions.
* Kindness Cupboards and support from the Retail Trust for employee wellbeing.
* Enhanced family support including maternity, paternity, adoption, and fertility treatments.
* Give as you earn scheme, a ‘Giver Island’ day, and matched funding.
* Opportunities for progression and skills development through training and qualifications.
* Bonus scheme & private pension plan.
* Paid holidays: 28 days (UK) / 30 days (ROI), with options to buy additional days.
Keeping You Safe
We are committed to safeguarding our employees and promoting British Values, including democracy, the rule of law, and mutual respect. We welcome applications from diverse backgrounds and consider flexible working requests unless operationally unfeasible.
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