Evans Halshaw Ford Hull
Maternity Cover - 12 Month Fixed Term Contract
Basic salary of £28,665 with an OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Overview
As a Service Advisor at Ford you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress‑free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.
Your Journey as a Service Advisor
* Act as a key point of contact for our service customers, guiding them through their service journey from check‑in to post‑visit follow‑up
* Build genuine trust by having an in‑depth understanding of each customer’s needs and advising them on safety‑critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve
* Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
* Proactively support customer retention by promoting Service Care Plans, forward‑booking future work and offering tailored aftersales solutions
* Collaborate closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way
* Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
* Build your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
* Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores
* Keep our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell
We’re looking for someone who is:
* Dedicated to providing an incredible service, fuelled by a genuine passion for making our customers happy
* Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast‑paced environment
* Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms
* Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues
* A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services
* Passionate for our industry, the people who work in it and the people we serve
What we can offer you
* Enjoy 33 days annual leave (including bank holidays)
* Celebrate your special day with an extra day off on your birthday
* Our industry‑leading Family Leave Policies support you when it matters most
* Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
* Take a paid day to volunteer and give back to a cause close to your heart
* We celebrate long service milestone anniversaries, recognising dedication and loyalty
* Unlock your potential with tailored training and endless career growth opportunities
* Commute for less with our Cycle to Work scheme
* Access high street discounts to make everyday a little more rewarding
* Earn rewards through our internal referral scheme if you know someone perfect for Lithia UK
About Lithia UK
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun—fuel everything we do.
Equal Opportunities
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
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