Job Title: Customer Service Operative Location: Selby Salary: £12.50 per hour + £500 loyalty bonus after12 weeks Division: SWIFT Temps Ltd – Commercial Recruitment About the Role SWIFT Temps Ltd are recruiting for a Customer Service Operative on behalf of our client in Selby. This role is ideal for someone who enjoys problem-solving, supporting customers, and ensuring a smooth service experience. You’ll act as a key link between the Customer Service team, the Operations team, and customers, helping to resolve issues quickly and professionally. Key Details * Shift Pattern: Sunday–Thursday and Tuesday–Saturday (rota basis) * Working Hours: 10:00am–6:30pm (5 days per week, to be confirmed) What You’ll Do * Respond to and manage customer service queries with professionalism and care. * Work with the Operations team to resolve delivery issues and locate parcels quickly. * Provide regular updates on depot activity, keeping customers and stakeholders informed. * Support communications around service issues such as parcel lockers, store collections, and two-door locations. * Handle escalations and ensure customers receive timely and accurate information. * Carry out additional service resolution tasks as required by the Depot Manager. What We’re Looking For * Strong communication and problem-solving skills. * A customer-focused approach wi...