Do you have a passion for helping people and a talent for turning problems into solutions? Are you driven to deliver outstanding customer experiences? Are you ready to grow your career in a fast-paced customer-first environment? If you thrive in a supportive contact centre where every conversation is a chance to make someone's day better, then you belong at Bromford!
As a Customer Services Advisor, you'll be the friendly voice and trusted support our customers rely on. Bring your energy, empathy, resilience and excellence to every interaction - and help us build stronger communities, one conversation at a time.
Why Bromford?
Competitive salary and benefits package
Opportunities for career progression within the contact centre
Comprehensive training and development programmes
Performance-based bonuses and incentives
Flexible working arrangements and work-life balance
Positive work culture and supportive team environment including team building activities and support from experienced colleagues and team leaders.
About the Role: We are on the lookout for new Customer Services Advisors to join our contact team. You will handle a wide variety of calls and digital contacts, from emergency problems in the home to repairs and questions on benefits or rent. You'll manage a heavy volume of calls involving some difficult conversations, but ultimately, the job is about working with people to resolve issues together or signposting them to those who can help further.
What We're Looking For:
A natural helper who can independently think around a problem or work collaboratively with other departments
Someone who delivers the best customer experience possible
Friendly and approachable, yet confident in making decisions and taking action to improve our customers' lives
Resilient and adaptable in a fast-paced, ever-changing environment.
Key Responsibilities:
Handle a variety of customer inquiries via phone and digital channels
Provide solutions and support to customers, ensuring a positive experience
Collaborate with other departments to resolve issues
Maintain accurate records and follow up on customer interactions.
Requirements:
Previous contact centre experience with a customer-centric approach is beneficial, but not essential
A can-do attitude and a real desire to help our customers
Strong IT skills and a good eye for detail
Ability to work in a fast-paced, ever-changing environment
A desire to develop a long-term career in customer service within our contact centre.
Join Us: These roles are permanent and full-time. You'll work between 8am - 6pm on a rota basis, Monday to Friday. This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.
Apply Now: Ready to take the next step in your career? Join our team and help us provide exceptional service to our customers. Apply today!
Closing date for applications is Monday 14 July 2025. Interviews will be taking place between 21 July and 1 August at our Wolverhampton office. An early application is encouraged as the advert may close before the deadline if we receive sufficient interest
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