We are looking for a proactive and detail-oriented Graduate Systems Support Analyst to join our team, providing support across Financial & Supply Chain systems. This role plays a key part in maintaining the smooth operation of primary applications across our group of businesses, supporting system integrations, managing support tickets, and collaborating with internal teams and external suppliers. With an ever-expanding portfolio of companies, the role will support growth of the Group via new acquisitions.
Looking for problem-solvers with a genuine interest in application support who are eager to learn. Comprehensive onboarding and ongoing training will be provided. The role could suit a Graduate level candidate with either a Financial or Supply Chain Management focused degree, who has a keen interest in IT.
This position is based on-site in Poole, Dorset. The role requires a regular presence at the head office to support internal systems and users, with only occasional travel to other sites as needed.
Key Responsibilities
Support Ticket Management
* Triage incoming tickets across the Group for the core ERP application (Microsoft Business Central).
* Prioritize incidents based on business impact and user urgency; escalation when required.
* Highlight and progress Controlled Change Requests (CCRs) through the agreed process.
* Log issues with suppliers where appropriate and maintain clear, timely status updates
* Assist with support of other applications going forward (e.g. Slim4, Warehouse Management Systems, Trade Websites, Product Database, Zendesk).
Integration Monitoring & Resolution
* Monitor and action system and data integration errors across our group of companies (e.g. order imports, shipment/receipt confirmations, stock updates between ERP and WMS, exports/imports between core apps).
* Investigate root causes, liaise with relevant departments, and oversee fixes.
* Coordinate with stakeholders to correct data at source and implement guardrails to reduce repetition.
Change, CCR & Bug Tracking
* Log and track CCRs, ensuring scope, approvals, test evidence, and deployment steps are captured.
* Identify and report defects/configuration gaps; follow through to resolution and post-fix validation.
* Assist with implementation of ERP systems into new acquisitions.
User Support & Testing (UAT)
* Provide hands-on support to end users across Finance, Operations, and other functions of the businesses.
* Assist with User Acceptance Testing for code/configuration changes, deployments, and fixes.
3rd Party Support Coordination
* Raise and manage tickets with suppliers; supply reproducible steps, logs, and clear business requirements.
* Follow up on unresolved tickets and communicate progress to stakeholders.
Documentation & Knowledge Base
* Maintain up-to-date support documentation, standards, and end-user guides.
* Curate and publish resources to the internal knowledge base to enable self-service.
Knowledge, Experience and Skills required
Required
* Understanding of either Financial or Supply Chain processes.
* Understanding of system integrations (data flows, import/export, interfaces, error logs).
* Strong customer support and communication skills with clear, concise updates.
* Solid troubleshooting and testing capability; structured, evidence-based problem-solving.
* Effective time management and prioritisation in a ticket-driven environment.
Desirable
* Experience in an ERP Support role (preferable Business Central/NAV)
* Core user experience and understanding of an ERP system
* Hands-on experience providing systems assistance to others.
* Familiarity with support/ticketing systems (e.g. HaloITSM, Zendesk).
Attributes Required
* Curious, inquisitive and systems-literate.
* Solution-focused and calm under pressure; strong ownership and follow-through.
* Collaborative team player across IT, Finance, Operations, and external partners.
* Diligent in documentation and keen on continuous learning.
* Proactive in identifying and addressing potential issues before they escalates.
* Adaptable to changing technologies and business needs.
* Clear and effective communicator with both technical and non-technical stakeholders.
* Committed to fostering a positive user experience and continuous process improvement.
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