Overall Role
We are looking for a Business Operations Team Leader to join our Business Operations team in central Manchester. The ideal candidate is self-motivated, positive, and has a "can-do" approach to ensuring comprehensive reprographics, post room, and archiving services. Our Manchester Business Operations team currently consists of two Business Operations Assistants who provide these services to colleagues and clients. This role is on‑site, reports to the Assistant Facilities Manager, and focuses on delivering high‑quality work while ensuring the most cost‑effective services are used.
Responsibilities
* Manage the Business Operations team, conduct annual appraisals, set team objectives and assist in recruitment processes when required.
* Act as the escalation point for internal queries and the main point of contact for external stationery and courier suppliers, attending meetings on an ad hoc basis.
* Support the completion of day‑to‑day jobs within Archive, Post Room, and Reprographics services, ensuring all time‑critical deadlines are met.
* Focus on individual team development and implement processes to improve team performance.
* Collaborate with the contracts manager, building and maintaining close relationships with external suppliers.
* Attend and lead quarterly Team Leader calls with UK office Team Leaders, occasionally taking minutes and circulating to senior managers.
* Be flexible and willing to cover team absences, manage shift rotas between 8 am and 6 pm, and work overtime when required.
* Work directly with Real Estate partners to carry out six‑month deed audits, liaise with other UK offices throughout the process to find any missing original documents, and report findings to the Quality & Risk team.
* Assist reception with health & safety inductions for new starters.
* Provide ad‑hoc reception cover.
* Occasional travel to other UK offices may be required.
Qualifications
* Previous experience working in a mail, reprographics, and archiving role in a similar capacity in a professional office environment.
* Team player with a natural ability to lead, listen, and give clear instructions.
* Client‑focused "can-do" attitude and initiative to ensure delivery.
* Flexibility and willingness to train and assist in other departments when required.
* IT skills, working knowledge of Microsoft packages, and the ability to quickly learn new systems.
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