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Head of Client Support Services, Bedford
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Client:
COREcruitment
Location:
Bedford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9c478a6521dc
Job Views:
6
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Head of Client Support Services – Specialist Wholesale Data Business – Hybrid - £50K + Benefits
My client is a specialist data business with a strong reputation in the Wholesale and Foodservice sectors. They are expanding and seeking talented individuals to join their team.
They are looking for a Head of Client Support Services to lead their support team, ensuring exceptional service and technical assistance for clients. The role involves overseeing and developing the client support team, driving operational efficiency, implementing support strategies, and collaborating with internal teams to improve services.
Responsibilities Include:
* Lead and develop the Client Support Services team, fostering high performance.
* Define and implement client support strategies aligned with business goals.
* Ensure timely resolution of client queries, maintaining satisfaction.
* Analyze support data to identify trends and drive improvements.
* Collaborate with product, technology, and sales teams to enhance client experience.
* Establish support processes, SLAs, and KPIs.
* Develop training programs for team development.
* Implement technology solutions to improve support operations.
* Manage escalations and resolve complex issues with stakeholders.
The Ideal Candidate:
* Experience in a senior client support leadership role within a data or technology-driven business, preferably in Market Research, Insights, or Tech for Foodservice or Retail.
* Must have experience in Software Development or Wholesale Sector.
* Knowledge of Foodservice and Wholesale industries is desirable.
* Strong understanding of customer support best practices and operational excellence.
* Exceptional leadership skills with a track record of building high-performing teams.
* Data-driven problem-solving skills.
* Experience working cross-functionally with technical and commercial teams.
* Excellent communication and stakeholder management skills.
* Familiarity with support tools, CRM systems, and automation solutions.
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