At Sandwell Children's Trust, we firmly believe that the voice of the child should be at the centre of everything we do. We are on an ambitious journey to ensure that children and families in Sandwell are safe and empowered to thrive. Our ‘Sandwell Deal’, brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff. What we can offer you:- Generous annual leave of up to 31 days, plus 5 additional days for long service recognition. Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas. You will receive a generous local government career average pension scheme with employer contributions of 21.6%. We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards. Flexible working patterns that suit you and all of our roles have well-defined career progression. We provide competitive expenses for both mileage (55p per mile) and subsistence, plus access to a comprehensive employee benefits scheme. Please visit The Sandwell Deal via this hyperlink https://sandwelldeal.co.uk/ Fixed Term Contract until 31st March 2026 The Families First for Children Programme aims to improve how families are supported to enable children to remain safely within their own families and communities, and to ensure children are protected from harm both inside and outside the home. To support this, Sandwell Children's Trust are seeking a Service Support Officer to support the Trusts Family First Programme. As a Service Support Officer working in the Trust you will: - Provide vital business admin support to the Families First Service. Monitoring the relevant inboxes Maintain accurate records and uploading of documents to social care systems Scheduling meetings and distributing invites via Microsoft Outlook with MS Teams links and typing of accurate meeting minutes. Prioritising incoming post and messages, alerting officers & practitioners to matters which require urgent attention. Maintaining files and record systems including scanning and uploading of documents Be responsible for setting up and supporting new employees with the use of equipment and using the in-house Children’s system. Person requirements: Will hold NVQ Level 2 in Business Administration or equivalent. Be able to demonstrate previous experience of working in a business admin role. You need to be IT literate with experience of using Microsoft Office packages. Have good communication and telephone skills. Have good organisational skills and ability to prioritise your own workload. You must also be able to work independently and work well as part of a team. Have experience in minute taking of complex meetings. A standard DBS check will be required for this role. When people join the team at Sandwell they say it feels like they become part of the family…they have ComeHomeToSandwell. With the work that we have done so far and with the ambitions we have for the future, it’s a really exciting time to join Sandwell Children’s Trust and to become part of our Family. So, if you think your future could lie with Sandwell Children’s Trust, then we’d love to hear from you. Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. An Enhanced DBS is required for this position. To apply please click on the link below to complete an application form and view the Sandwell Deal:- https://sandwelldeal.co.uk/apply/