About the Orpheus Centre
The Orpheus Centre is a vibrant and inclusive organisation that promotes personal development through the arts. We support young disabled adults to develop independence, confidence, and life skills in a creative, supportive environment. Our core values are joyful, bold, inclusive, resilient, and determined, and we are looking for someone who shares these values to join our Operations team.
The role
We are seeking a friendly, organised, and proactive Reception Administrator to provide a professional front‑of‑house service and efficient administrative support across the organisation. This is a key operational role, combining reception duties, general administration, and first‑line IT support, ensuring smooth day‑to‑day running of the Centre and a welcoming experience for students, visitors, staff, and partners.
Location: Godstone, Surrey
Salary: £24,479 per annum
Hours: Full‑time, 35 hours per week (52 weeks per year)
Reports to: Chief Operating Officer
Key responsibilities
Reception & Front of House
* Provide a warm, professional welcome to visitors, students, contractors, and partners
* Manage visitor sign in/out and issue badges in line with safeguarding procedures
* Operate the telephone switchboard and shared inboxes, triaging enquiries effectively
* Maintain reception diaries, room bookings, post, couriers, and meeting arrangements
* Support events, emergency procedures, and fire drills
* Supervise and support reception volunteers
* Coordinate the reception rota to ensure continuous cover
General Administration
* Provide high quality administrative support across departments
* Prepare correspondence, reports, templates, and meeting packs
* Manage calendars, meetings, and room bookings
* Maintain accurate digital and paper records, ensuring GDPR compliance
* Order office supplies and monitor stock
* Produce simple reports and maintain compliance logs
* Provide cover for other administrative staff when required
IT Administration (First Line Support)
* Act as first point of contact for basic IT queries (password resets, printing, device setup)
* Escalate issues to the Managed Service Provider where appropriate
* Maintain IT asset registers and manage device booking in/out
* Support starter, leaver, and mover processes with IT equipment
* Assist with Microsoft 365 housekeeping and basic guidance
* Support application owners with routine administrative IT tasks
About you
Essential Criteria
* Experience in a reception, administration, or customer facing role
* Excellent organisational and time management skills
* Confident using Microsoft 365 (Outlook, Word, Excel, Teams)
* Clear, professional communication skills
* Ability to remain calm under pressure and manage competing priorities
* High attention to detail and respect for confidentiality (GDPR awareness)
* Commitment to equality, inclusion, and safeguarding
Desirable
* Experience in education, charity, or care settings
* Experience supporting colleagues with basic IT queries
* Experience supervising volunteers
* Minute taking or meeting coordination experience
* Willingness to work occasional evenings or weekends for events
Why work with us?
* A supportive and values driven workplace
* Opportunities for professional development and training
* A supportive and collaborative team
* The chance to make a meaningful difference every day
Safeguarding and Equality
Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.
We are an equal opportunities employer and welcome applications from all sections of the community. In order to be considered you must be eligible to work in the UK.
The Orpheus Centre is proud to be a disability confident employer. We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no‑one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.
Disability Confident Employer
* Challenging attitudes towards disability
* Increasing understanding of disability
* Removing barriers to disabled people and those with long‑term health conditions
* Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration
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