Customer (Mortgages) Support Assistant Milton Keynes | Fixed Term Contract - 12 months (with a view to going permanent) We're looking for a Customer Support Assistant to deliver an outstanding customer journey from onboarding to ongoing account support. If you're passionate about customer service, love problem-solving, and can thrive in a fast-paced environment, this role is for you. What you'll do Be the first point of contact for customers across phone, email, and digital channels. Resolve queries quickly and effectively, tailoring support to customer needs. Manage key processes such as product transfers, payments, and redemptions. Handle payments and reconciliations accurately. Support vulnerable customers with care and professionalism. What we're looking for. Mortgage queries experience is an advantage Excellent communication and problem-solving skills. Strong attention to detail and the ability to multitask. GCSE English & Maths (or equivalent). Why join us? You'll work in a collaborative, supportive team where customer care comes first. We offer professional training, career growth opportunities, and the chance to make a real impact. Apply now and help us create outstanding customer experiences. Job Types: Full-time, Fixed term contract, Temp to perm Contract length: 12 months Benefits: Life insurance Private dental insurance Private medical insurance Experience: Mortgage: 1 year (preferred) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Milton Keynes MK9 1EJ