Location: Uxbridge, Middlesex, United Kingdom
Job Category: Call Centre and Customer Service
Job Description
Where will your career take you next? Let’s find out together.
What you’ll be doing
* Resolving complaints/disputes
* Providing insights on complaints data to mitigate future complaints and improve the customer experience
* Identifying opportunities for continuous improvement in complaints handling and the related customer experience
* Reporting and communicating on the above points, internally and (where required) externally
* Supporting on external third‑party administrator audits
What skills and experience you’ll bring
* Minimum 3 years’ experience handling complaints for a financial service provider (insurance sector preferred)
* Fluent in English and either French, German, Dutch or Portuguese
* Experience with gathering and preparing files requests for the relevant Ombudsman
* Knowledge of a range of General Insurance products
* Experience in managing complaints across multiple jurisdictions
* Professional phone manner
* Strong written communication skills and ability to draft complaint correspondence
Benefits
Job flexibility: hybrid approach with 3 days in the office and 2 days working from home after an initial training period.
Career growth: comprehensive onboarding, continuous professional development, and a supportive work environment.
Leave benefits: regular annual and personal leave, anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.
Health and wellbeing: competitive health insurance package with mental health coverage, Employee Assistance Program, and pension scheme with employer contributions.
Diversity and inclusion: we respect and welcome diverse individuals.
#J-18808-Ljbffr