We are now looking for a Night Porter who share our passion for Hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.
Job Purpose
To deliver and support exceptional customer service experiences in a safe and secure hotel environment.
Main Duties and Responsibilities
* Organise your work / tools to ensure you can deliver excellent customer service ‐particularly at peak activity times
* Be aware of the department standards, goals, objectives and performance
* Understand the products we sell, their price and the processes and systems designed to present them to our customers
* Communicate clearly between the customer, reception and other operating departments – both ways
* Execute cleaning, event room set up, security, safety and Food & Beverage production/delivery tasks to the standard specified
* Ensure shift handover is comprehensive
* Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner, regardless of the time of day or night. Make it memorable
* Demonstrate an awareness of customer priorities, anticipate needs and build rapport
* Action all guest requests in friendly efficient manner‐ with a sense of urgency
* Be fully briefed pre and post shift and be aware of VIP’s or guest with special needs
* Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
* Ensure that all prescribed and designed process, systems and standards are maintained
* Maintain a safe and secure environment for yourself, guests and colleagues
* Ensure that specific standards for food and beverage specifications and delivery are consistently met and that service delivered to guest rooms is cleared per customer request
* Be fully briefed pre shift and are “tuned in” on the “tone” of service delivery for the shift
* Be vigilant and maintain awareness of emerging risks and be prepared to play a major role in building evacuation if required
* Capture “preferences” from regular guests and update internal systems accordingly
* Ensure your behaviour respects the perspective, privacy, safety and security of our guests and your colleagues
* Maintain guest balances, cash float balances and comply with relevant credit and finance policy
Preferred Qualifications
* Customer service experience.
* Understanding of Microsoft Word and Excel
* Experience working as part of a team where “people” skills were important.
* First Aid at Work
‘What’s in it for me?’ I hear you ask
* Part time hours available
* Service Charge paid monthly
* Hilton Honors Team Member rates worldwide
* Health Assured Employee Assistance Programme
* Discount including ‘Spa Experience’ entry in off-peak hour
* Staff lunch
Additional Information
* If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies