Role Overview
We are looking for a proactive Junior Customer Support Associate to join our growing team. In this role, you will assist in delivering exceptional customer support, ensuring smooth communication between our clients and their customers while contributing to the success of various marketing initiatives.
Key Responsibilities
* Respond to customer enquiries via phone, email, and other communication channels.
* Provide accurate information and assistance related to marketing campaigns and services.
* Support the customer support team in managing client relationships effectively.
* Record and manage customer feedback to improve service quality and campaign outcomes.
* Assist in resolving customer concerns promptly and professionally.
* Collaborate with marketing teams to enhance customer engagement and satisfaction.
Requirements
* Strong communication and interpersonal skills.
* Enthusiastic and customer-focused mindset.
* Ability to manage multiple tasks in a fast-paced environment.
* Previous customer support or marketing-related experience is helpful but not essential—training will be provided.
What We Offer
* Comprehensive training and mentoring to develop your skills.
* Opportunities for career advancement within marketing and customer service.
* A positive and collaborative work environment.
* The chance to work on diverse, high-impact marketing campaigns.
If you're ready to start your career in customer support and marketing communications, apply now and help us deliver outstanding customer experiences
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work authorisation:
* United Kingdom (required)
Location:
* Manchester M2 (required)
Work Location: In person
Application deadline: 14/09/2025
Expected start date: 15/09/2025