Christmas Customer Assistant - Fashion, Home & Beauty - Tunbridge Wells
You are invited to join M&S as a Customer Assistant in our Clothing & Home section. We are looking for passionate and fashion-forward individuals who are excited to dress the nation.
Work Pattern
Monday 10:30 - 18:30
Tuesday 10:30 - 18:30
Wednesday 10:30 - 18:30
Thursday 10:30 - 18:30
Friday 10:30 - 18:30
Saturday 10:30 - 18:30
Sunday 09:00 - 17:00
Paid hours premium
Additional £3.00 p/h unsocial premium for hours worked between 22:00-06:00.
You will be a brand ambassador recommending our newest fashion items and providing remarkable service to customers every time they visit the store.
* Be ready to roll sleeves up, work hard, and go above and beyond every day.
* Utilise digital tools such as the Sparks App and in-store devices to enhance the customer experience.
* Operate efficiently to minimise customer wait times.
* Play a team player role in creating an inclusive store environment and supporting colleagues.
* Adapt flexibly across various areas of the store to meet changing demands.
Purpose
Deliver a great shopping experience for our customers, championing and promoting our products while continuously improving.
* Serve customers efficiently on the shop floor and at service points.
* Maintain store cleanliness and ensure shelves stocked with product.
* Meet daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs and recommend products.
* Build expert product knowledge to sell and recommend our products and services.
Key Capabilities
High levels of customer service, attention to detail, open to feedback, accountable for workload, strong communication, adaptable, good listening, digital capability.
Inclusion, Diversity & Equal Opportunities
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. If you require reasonable adjustments, share those requirements with us during your application and we will make every effort to accommodate.
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