Our reputable client is seeking a 1st Line IT Support Technician to join their friendly team.
The successful 1st Line IT Support Technician candidate will travel to different education sites in Ipswich, Stowmarket and Felixstowe. Owning a vehicle is essential for this role.
MFK Recruitment has successfully recruited 40 IT professionals to this client within the past 5 years, 30 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.
1st Line IT Support Technician - Day-to-day Responsibilities:
• To manage all incidents and customer requests from receipt to resolution and closure
• To ensure service level agreement standards are met
• To resolve incidents escalated from 1st line support team
• To promptly complete any admin paperwork and documentation
• Keep accurate records of all site information using IT Service Management tools
• Promote best practices and adhere to change control process
• Accurately plan and organise working week
1st Line IT Support Technician - Experience required: (not all essential)
• Microsoft technologies: 365, Azure, Windows, AD, Server OS.
• A minimum of 12 months of commercial experience in an IT Support role
• Basic Networking: Configuring, maintaining & troubleshooting.
• Cloud technologies: 365, Azure, SharePoint, OneDrive.
• Configuring & maintaining devices with Microsoft Endpoint Management.
• Backup solutions: On-prem & cloud.
• OS Support: Windows & Apple.
• Experience of working with and supporting a range of information technologies.