As we continue to grow we are looking for people to join our team. Below is a breakdown of key elements Process & Policy Management: Develop, maintain, and implement standardised operational procedures, policies, and workflows, ensuring compliance with regulations and best practices. Performance & Quality: Monitor Key Performance Indicators (KPIs), analyse data to identify issues, and drive quality improvements across services. Stakeholder & Client Liaison: Serve as a primary point of contact, managing relationships with internal teams (like site managers, IT) and external clients/partners, providing guidance and updates. Project & Change Management: Lead or support projects, innovations, and initiatives, ensuring successful integration into daily operations. Team Leadership: Recruit, train, motivate, and potentially deputize for operational leads, ensuring staff are equipped and performing effectively. Resource & Equipment Management: Oversee the procurement, maintenance, and management of necessary systems, equipment, and facilities. Compliance & Risk: Ensure adherence to health & safety, data protection (GDPR/DPA), safeguarding, and other statutory requirements. Some travelling will be part of the role to carry out the role