Description Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Nineteen38 Coffee at Morton House, 21 Kimpton Road, Luton LU2 0LA. You will join us on a part-time, permanent basis and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum). About the Retail Customer Assistant role: Nineteen38 Coffee™ powered by Royal Voluntary Service is part of the fabric of the community and a real asset in its own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in the community. Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy Cafe at Nineteen38 Coffee™ at Morton House in Luton. In this role, you will be responsible for: Providing friendly, helpful and efficient service at all times Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments Operating the till and cashing up Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy Ensuring that all stock and displays are replenished regularly and ordering supplies if required Hours: 25hours per week (5 shifts of 5 hours), including all Bank Holidays Schedule: Typically, Monday to Friday with Weekends on a rota bases supporting the sister site at Wigmore Valley Park Typical Shifts: Open to close could be 07:30-13:00 -10:00-15:30 What you'll bring as our Retail Customer Assistant: Working at Nineteen38 Coffee™ requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met. Requirements This is what we're looking for: Previous experience in a barista/ cafe environment would be an advantage Can remain calm & professional in fast paced environment The ability to deliver excellent customer service Knowledge of EPOS systems Knowledge in Food Safety & Health & Safety procedures Excellent communications skills Enjoy working within a passionate team as well as working on your own on occasions Skilled at Organising, Delegating & Prioritising Flexible to the needs of the business & can attend out of hours training if required Knowledge and experience of general administrative processes Experience with email and internet is required