Description As a Senior Product Owner, you’ll own the Digital Hub (more section of App and Internet Bank) roadmap and backlog, driving both run and transformation to deliver simple, secure and high ‑ quality customer experiences. You’ll champion a customer-first, insight-led approach, relentlessly focused on maximising the value we deliver. With accountability for aligning team outcomes to Society strategy, you’ll balance business priorities, capacity and emerging technical capabilities to deliver meaningful impact. You’ll lead cross-functional teams with clarity and purpose, shaping objectives that track progress and value. This is a pivotal role within CD&I, offering a unique opportunity to accelerate our digital ambitions and shape the future of Nationwide’s digital experience. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once per month in Swindon or London. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing This is a highly visible and impactful role at the heart of Nationwide’s digital experience, owning the strategy, roadmap and performance of the Digital Hub to deliver against critical business KPIs. You’ll lead the prioritisation and delivery of change at pace, working across teams to create measurable value for customers while ensuring a consistently first-class service. With end-to-end accountability for backlog optimisation, customer outcomes and risk management, you’ll balance member experience, commercial performance and regulatory expectations with confidence. You’ll bring structure, clarity and momentum to complex delivery, driving meaningful change that supports the Society’s goals. Crucially, you’ll build and influence strong senior stakeholder relationships, shaping the future of digital products and championing change across the organisation. About you We are looking for someone with: Extensive experience and knowledge of the digital development cycle, with strong demonstratable leadership in the space Demonstratable experience of leading change and transformation of customer facing experiences Proven ability to manage relationships and expectations of key stakeholders at all levels of a large organisation Experience of leading and motivating teams through line management and in a matrix structure Proven ability to put oneself into the customer’s shoes and represent their views, wants and needs whilst balancing internal commerciality and business needs/drivers/priorities Proven ability to work at pace, delivering quality whilst identifying, owning and managing risks Highly self-motivated, innovative and challenging with a strong passion to deliver exceptional results Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 30 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Dave Gordon, and the main recruitment contact is Andrew Ducker. Please note that should you be successful in securing this role, the job title on our internal systems will be Product Owner.