Join to apply for the Senior IT Service Officer role at Liverpool City Region Combined Authority.
Here are the key details:
* Employer: Liverpool City Region Combined Authority
* Salary: £35,435 - £41,646 plus out of hours rota allowance
* Location: No 1 Mann Island, Liverpool
* Contract: Permanent
* Working Pattern: Full Time
* Hours: 35 hours per week
* DBS Check: No
* Closing Date: 08/05/2025 at 23:59
* Reference: RES/25/310954
About The Role
As Senior IT Service Officer, you will report to the IT Service Centre Team Leader, delivering first and second line support, and maximizing issue resolution at first contact. You will oversee desktop build, deployment, and upgrades, and deputize for the Team Leader when needed. Providing support, guidance, and escalation routes for Service Officers within the Service Centre will also be part of your responsibilities.
About The Person
This role requires an experienced IT Service Desk officer with excellent technical and problem-solving skills, including deploying desktop images and supporting colleagues. Flexibility to manage a heavy workload while maintaining work-life balance is essential.
About The Organisation
The Liverpool City Region is renowned for its history, culture, and innovation. The economy is transforming through advancements in health, life sciences, digital, creative sectors, and manufacturing, contributing to a £35 billion economy. The Combined Authority aims to foster this growth, investing in infrastructure, economy, and community prosperity, with the vision of making the Liverpool City Region the best place to live, work, and grow.
Staff Benefits
* Local Government Pension Scheme contributions (5.5% to 12.5%)
* Holiday entitlement: 29 days rising to 34 days after 5 years, plus bank holidays and optional 10 additional days
* Free travel around Liverpool City Region with an All-Zone Metro card (£1,450/year) and All Zones Off Peak Trio ticket for spouse/partner
* Flexible and hybrid working arrangements
* 24/7 Employee Assistance Programme and free counselling
* Westfield Health Programme enrollment
* Discounts at council gyms
* Bike to Work Scheme
* Support for professional development including coaching, apprenticeships, paid memberships, and a £1,000 interest-free learning loan
Equality, Diversity & Inclusion
We offer a guaranteed interview scheme for candidates from underrepresented groups who meet essential criteria and declare disabilities, minority backgrounds, reservist status, or armed forces links. We are committed to safeguarding and promoting welfare for children, young people, and vulnerable adults.
How to Apply
Apply online via the provided link. CV applications are accepted only with a completed online application form.
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Government Administration, Government Relations Services, Investment Management
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