Freightserve recruitment are looking for a IT Service Desk Engineer for a well-established IT Company. The role is based in the Winnersh area.
Service Desk Engineer Role
The company take great pride in what they do, customer satisfaction is crucial. They also recognise and reward staff performance so below are details on the role and what is expected from it.
About the Department/Team
This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s.
Responsibilities:
The Engineer role encompasses elements of 1st and 2nd line support within their Winnersh office. You will need to be a seasoned and reliable professional with exceptional support skills to independently support customers.
Primary Role Responsibilities:
1. Manage and assist with IT service tickets.
2. Independently resolve tickets and support other engineers ticket work.
3. High level of technical knowledge in areas key to the company.
4. Lead / role model -set a positive example in key technical expertise areas.
5. Write high quality procedures and client communication.
6. Manage project tickets - including p...