Operations and Maintenance Senior Account ManagerAbout the job: The Operations and Maintenance Senior Account Manager is typically responsible for overseeing the operations and maintenance (O&M) services for key accounts within the Company. This role involves managing relationships with clients, ensuring the efficient and effective delivery of O&M services, and optimizing operational processes to meet client needs and contractual obligations. You will be the primary point of contact for our most important, named clients of long term Operations and Maintenance contracts.About Ecovision:Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK. We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation. Benefits of working at Ecovision Asset Management:Free work social events including Christmas Party and summer BBQ Strong team culture, our staff are our focus Contributory pension (up to 5%) with overpayment option Yearly salary increases for all staff Buy and carry over annual leave facility Death in service cover Company sickness payEmployee Assistance programme25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days Long service awards Excellent maternity, adoption, surrogacy and paternity benefits Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression Flexi working of hours and location that facilitates a work/life balance Bike to work schemeWhat you’ll do: Main ResponsibilitiesBuild and retain strong client relationshipsThis will include:Following up on and responding to all phone and email correspondence from clientsHolding regular review meetings with clients (at least monthly) to an agreed schedule and agendaClient Presentations – eg: Review of performance to Client Board or senior management as requested (eg quarterly or annually)Conducting annual client surveys and addressing any negative feedbackManaging contract extension/renewal management discussions, beginning at least 6 months ahead of contract end dateResponding to their needs and ensuring customer satisfaction and 100% customer retention.Manage contracts with clients Co-ordinating Ops activity to schedule all planned work and ensure contractual reactive works times are known. Periodically checking all on trackCollaborate with Ops to ensure client service levels, processes, procedures and policies are followedEnsuring ensuring that Ecovision deliver on 100% of O&M contractual requirements, taking proactive action to ensure we do and working closely with Operations where needed to confirm thisContract ManagementReporting – compiling and providing reports to Clients (eg monthly) which meet requirements in the contract as well as ad hoc reports/data/information requested by them. Ensure regular reports highlight the value we are providing to the ClientOther management Information sharing (via various portals) to agreed timescalesPortfolio 12 month forecast (Run rate, Exceptions, Risk). Budget and Operations forecasts - in line with client annual plans.Managing performance guarantees - taking proactive action to avoid or minimise LDs and liaising with clients to calculate LDs and to negotiate exceptions on LDs where possibleStock Management – checking Client owned stock held meets contractual requirements and reporting on actual vs contractual stock levelsException/Project Management/Coordinating - Coordinating suppliers/quotes/lead times for completion of exception work with supply chain/warehouse and operations to enable works to be booked and coordinated with the customer. Analysis on completionInvoicing/Credit control support - Investigation of invoice queries and nonpayment. Escalating of aged debt and communication between Client and FinanceAnalysis of Management Information to seek performance improvementsImplementing any performance improvements identifiedApplying annual contractual inflation uplifts to schedule of rates and communicating those increases to clientsManaging FiT Submissions if in scope, including: Compiling and making quarterly FiT submissionsLiaison with FiT Licensees on any concerns regarding the submissions, and follow up actions to resolve concernsResolving FiT payments On-hold, eg due to missing 2 yearly meter verificationsOFGEM compliance – Coordinating and providing information to Ofgem eg on meter, panel or inverter exchanges Onboarding and Upselling Collect asset register data from client, review, liaise with IT to upload and take follow up action where needed to populate/cleanse dataUpselling – Identifying opportunities to upsell our services and maximising these opportunities against budgetsDatabase management on salesforce and EAMS II Asset Register data maintenance On Salesforce this will include :Meter changesManual readsMCS updatesTerminationAccount SuspensionsAsset Register Updates including other monitoring platforms – Access to portals/retrieval of information/meter & sim validation. Identifying and escalating inaccuracies between provider and Ecovision and Portfolios EAMS II Asset Register data maintenance and portal access management:Meter and Inverter validation (when changed)Oversight and liaison regarding Meter Read Data from Other Monitoring platforms eg: Orsis, Passive, MOL)Other Account Management dutiesIdentification and escalation of risks and opportunitiesIdentifying and implementing areas of efficiency. Drafting and implementing process maps/proceduresCritical Path/Budget forecast for Annual Inspections (with all departments and customers) Other dutiesThe post holder may be required to undertake other reasonable adhoc duties as appropriate and requested by their Line Manager. What you’ll need:Skills and experienceDemonstrable track record of successfully managing commercial contracts and working as a B2B account manager with clients worth a minimum of £250,000 paA track record of successfully selling additional services to existing clientsExperience with managing supply chains and sub-contractor resource where it is commercially sensible to outsource servicesStrong experience of working with multiple stakeholders (internal and external) to deliver required actionsProven ability to deliver against business objectives on time and on budgetAbility to proactively manage own work and meet deadlinesExcellent verbal and written communication skillsAttention to detail and strong organisation skillsExcellent Excel and Database skills, comfortable with manipulating large data sets and data analysis to support commercial decision makingKnowledge of rooftop solar installation or maintenance is desirableDesire to learn about all aspects of Solar PV operations and maintenance Location: Ecovision, Pure Offices, Quedgeley, Gloucester. Commutable to the Head Office in Quedgeley, GloucestershireHours: 37.5 hours per week, Monday to Friday.Salary: Up to £40,000 per annum Why Join Us?Opportunity to join a growing solar PV company.Work alongside a team of passionate and skilled professionals dedicated to sustainable energy.Competitive salary, benefits, and ongoing professional development.Apply today and make a tangible impact in renewable energy!Diversity and Inclusion statement:Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required. If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to Beth Baker (Head of HR) on beth.baker@ecovision.co.ukTo apply:If you wish to apply, please send a CV and covering letter to beth.baker@ecovision.co.uk by closing date – 12th May 2025 at 9am.