Retail Store Manager - Jollyes Pets - Hartlepool. Salary £29,000 - £30,500 p.a. + bonus potential of up to £5k p.a.
We are looking for a talented individual to be the Store Manager in our Hartlepool store.
Responsibilities
* Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
* Lead by example to create an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
* Full responsibility for all aspects of running a successful store: managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin while controlling costs.
* Ensure you and your team are delivering the highest standards of pet care, with welfare of pets a top priority and promoting responsible pet ownership.
* Exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge.
* Recruiting, motivating, training and developing your team, reviewing and managing performance.
* Promote Jollyes as an employer of choice within your local community.
* Ensuring clear communication of key business updates and individual and team objectives.
Qualifications
* Passion for pets and people; delighting customers by ensuring an unrivalled shopping experience.
* Previous retail store management experience, taking a hands‑on approach to managing the business on a daily basis and planning activity for the store's short, medium and long‑term success.
* Sound decision maker able to communicate objectives effectively and build high‑performing, highly engaged teams, ensuring succession plans are in place to develop future leaders.
* Proven track record in developing business performance and exceeding KPIs while delivering the highest levels of store standards including health & safety and legal compliance.
* Commercially aware, able to manage your P&L and proactive in approach.
* Own transport with a UK driving licence.
* Full‑time, permanent position – 40 hours per week, working 5 days out of 7.
Benefits
* Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
* Retail Trust Membership: Counselling, wellbeing and financial support.
* Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
* Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care and cancer support.
* Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
* Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
* Enhanced Family Leave: Maternity and paternity packages above statutory levels.
* Recognition & Rewards: Top Dog Award with extra day off and perks.
* Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
* Learning & Development: Ongoing training for career growth.
* Annual bonus potential of up to £5k p.a. subject to reaching pre‑agreed measures.
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