Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
As a Service Technician, you will master customer service skills, independently handle field service support for Bystronic equipment, troubleshoot and repair as well as lead installations and start-ups, offer 1st level technical support, instruct customers on our applications, and foster positive relationships.
What drives this department
The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.
By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.
What you will be doing
* Demonstrate a strong knowledge of customer service skills.
* Perform field service for all Bystronic equipment and products (laser-cutting, bending, automation).
* Troubleshoot and repair with minimum assistance.
* Complete machine relocation independently.
* Conduct installations start-ups and commissioning of equipment.
* Provide 1st level technical field support.
* Instruct customer on metal applications, machine procedures and operation and safety.
* Demonstrate Technical Specialist ability on one or more products.
* Build positive relationships with customers.
Your education & experience
* Mechanical/Electrical educational background.
* Minimum of 2-3 years of customer service and/or technical service experience.
* Experience in the bending or laser-cutting machinery sector is not just a valuable, it's a key advantage.
What you need to succeed
* Willingness to work flexible hours, including overtime and weekends as needed.
* Approx. 90% traveling across Italy.
* Speak both official languages clearly (Italian and English).
* Need to be able to make effective decisions, as well as creatively build effective programs to increase sales and build customer satisfaction based on business needs.
* Adapt at balancing priorities based on repair workload.
* Demonstrated ability to perform well as a self-starter and work well in a team environment.
What’s in it for you
Annual Leave: 25 days plus bank holidays
Holiday Purchase Scheme: Option to buy additional leave.
Company Vehicle & Equipment: Company car, iPad, laptop, and iPhone provided.
Health & Wellbeing:
* Life cover at 4x salary
* Long-term disability insurance
* Employee Assistance Program (EAP) – WeCare (available for employees and family members)
* Wellbeing checks and Cancer Assist (Unum Healthcare)
Financial & Lifestyle Benefits:
* Bystronic Benefits: High street & retail discounts scheme
* Cycle to Work scheme
* Long service awards
Work-Life Balance:
* Maternity, paternity, and childcare benefits
* Free onsite parking and electric vehicle charging
Business Travel: Overseas travel opportunities (passport required)
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.