Join to apply for the Service Operations Engineer role at National Physical Laboratory (NPL).
Our world‑leading Time & Frequency department is seeking an experienced Service Operations Engineer.
About the Role
You will be joining our team at an exciting time – we maintain the UK’s National Time Scale, UTC (NPL), and are currently developing the UK's first resilient Time Scale facility that will underpin Digital Infrastructure. This will address the risks associated with our dependency on Global Navigation Satellite Systems (e.g., GPS), which are vulnerable to both natural and intentional interference.
As a Service Operations Engineer, you will enjoy a pivotal role in the operation and management of UK Digital Infrastructure that pushes the boundaries of measurement accuracy for the UK’s new resilient Time Scale.
Key Responsibilities
* Report to the Tower Lead and support the development, deployment, and operation of tools and systems within Time and Frequency infrastructure, including planning, deployment, and operation of components.
* Implement systems and processes (e.g., ITSM and ITIL).
* Develop IT management systems and performance indicators.
* Partner with prominent scientists and cybersecurity experts to ensure service readiness.
* Build operation practices and routines, such as monitoring and responding to alerts, alarms, threshold breaches, incidents, and reported problems.
* Report complex technical information in a clear and digestible format.
About You
Essential
* A degree (or equivalent experience) in Telecommunications, IT, or a relevant field.
* Prior experience in delivery and operation of telecoms or IT solutions.
* Familiarity with ITIL practices and IT/telecom standards.
* Delivery of ITSM.
Advantageous
* Experience with open‑source applications (e.g., Zabbix, Netbook, Grafana, ServiceNow).
* Familiarity with JSON, Linux, Kubernetes.
* Professional experience within an R&D environment.
Desirable Interests
* Time and frequency measurement and time scale steering.
* Real‑time monitoring and control of electronic hardware.
* Satellite communication, optical fibre, and GNSS‑based systems.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency, and security requirements can be more tightly defined. To work at NPL you will need to obtain BPSS security clearance. For this role, you will need an SC clearance with no restrictions, or the ability to obtain one.
Applications will be reviewed and interviews conducted throughout the duration of this advert, and the closing date may be brought forward. Apply as soon as practical.
About Us
The National Physical Laboratory (NPL) is a world‑leading centre of excellence that provides cutting‑edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK.
NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of background, gender, race, sexual orientation, religion, or age. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates who satisfy the minimum criteria will be guaranteed an interview under the Disability Confident Scheme.
We are committed to the health and well‑being of our employees. Flexible working and social activities are embedded in our culture to create a positive work‑life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, reasonable adjustments are made to the recruitment process if needed.
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