Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales - Building a good rapport is key!
This is not a hard selling sales role with cold calling - it's sales through excellent customer service, so someone with the right personality, enthusiasm and drive will fit in well and be successful.
Overseeing your own client accounts your duties will include…
* Looking after and maintaining regular contact with a given portfolio of customers
* Maintain and grow business relationships by understanding regular requirements of the customer and potential upselling opportunities when a need arises.
* Provide an excellent customer service to all general inbound calls to the department.
* Processing orders from customers over the phone, by email and online via the company website
* Developing existing customer relationships and working to sales targets - there is no cold calling involved
* Handling a variety of inquiries relating to deliveries, returns, repairs or customer support
Skills, Personality and Experience Required
1. Telephone sales/customer service experience is an advantage but not essential as fu...