About the role
In this rewarding role you will be afforded a real opportunity to progress your skills, your career and will be suitably rewarded as you grow in your role.
* Provide excellent customer service by being the first point of contact for our mortgage intermediaries, managing inbound calls on behalf of the lending department
* Ensure you give accurate case updates whilst working closely with the underwriters to make sure we are delivering a seamless customer experience.
* Provide support to other areas of the YBS as needed, growing your wider skills and experience as you do
About you
You’ll spend much of your day communicating over the phone and by email with intermediaries and other colleagues, so strong communication skills and an ability to quickly build relationships are essential.
Customer service experience is also important, as you’ll play an important part in helping us provide the best possible service to our customers. And because things can change fast and often, you’ll have excellent attention to detail, lots of resilience, and a genuine ability to take setbacks in your stride.
* Excellent communication skills
* Good listening skills and the ability to effectively build relationships
* Be resilient and confident in your knowledge when speaking with customers and stakeholders
About our Benefits
* We offer lots of fantastic rewards that you can make the most of in and out of work, including:
* Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
* Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
* Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
* Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
* My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
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