Job Description
IT Support Engineer / Multi-Site Support TechnicianLocation: Field-based across regional client sites + office supportSalary: Up to £31,000 + mileage + benefitsType: Full-time, Permanent
Hemel Hempstead
The Opportunity
A growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region.
This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You'll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service.
A great opportunity for someone looking to develop their technical skills within a varied MSP environment.
Key ResponsibilitiesSupport & Service Desk
* Provide 1st / 2nd line support across hardware, software and user issues
* Log, manage and resolve tickets within agreed SLAs
* Escalate more complex issues where required
* Deliver clear updates and excellent customer communication throughout
On-Site Client Support
* Visit customer sites for scheduled support, installs and issue resolution
* Support users face-to-face with desktop, laptop and peripheral issues
* Assist with workstation setups, moves and equipment rollouts
* Build positive working relationships with end users and key contacts
Infrastructure Support
* Assist in supporting servers, backups and core network infrastructure
* Manage Active Directory user accounts, permissions and password resets
* Support Microsoft 365 including Outlook, Teams and SharePoint basics
* Help maintain Wi-Fi, printers, switches and connectivity services
Technical Environment
* Windows 10 / 11
* Microsoft 365
* Active Directory
* Azure / Entra ID (basic exposure)
* Intune (desirable)
* Printers / Peripherals
* Networking fundamentals (DNS, DHCP, Wi-Fi)
* Backup solutions
* Ticketing systems
What We're Looking For
* Previous experience in a 1st / 2nd line IT support role
* MSP or multi-site support experience highly desirable
* Strong troubleshooting and customer service skills
* Organised, reliable and able to manage workload independently
* Full UK driving licence and willingness to travel between sites
* Keen to learn and progress technically
What's on Offer
* Salary up to £31,000
* Mileage / travel expenses
* Ongoing training and development
* Varied role with exposure to multiple environments
* Friendly and supportive technical team
* Clear progression routes into 2nd / 3rd line roles
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