Head of Service & Maintenance — Join Our Mission to Make the UK Safer Since 2017, Harmony Fire has become the 72nd fastest-growing company in Europe — and we’re aiming even higher. Our mission? To continue growing because the more we grow, the greater the impact we can make: reaching more people, increasing our social impact, and providing more career opportunities for our team. We’re passionate about making a difference and obsessed with quality. Our goal is simple but powerful: To build a world where every resident can sleep safely at night, knowing their home is 100% compliant. By delivering the highest-quality service, championing our values, and going above and beyond, we’re working to make the UK safer — one home at a time. About the Role: Head of Service & Maintenance This is a key leadership role at Harmony Fire, responsible for driving excellence across our service and maintenance operations. You will be the strategic and operational leader ensuring our service teams deliver outstanding customer experience, meet compliance standards, and contribute to the business’s ambitious growth. Key Responsibilities Develop and execute the service and maintenance strategy to improve operational performance, customer satisfaction, and profitability. Lead, coach, and inspire the regional and national service teams, embedding a culture of accountability, continuous improvement, and excellence. Maintain and grow relationships with clients, ensuring we anticipate and exceed their needs. Take overall responsibility for the financial performance of the service division, ensuring KPIs, SLAs, and profit targets are consistently achieved. Manage and mitigate risks across contracts, safety, compliance, and delivery. Drive innovation in service delivery, using technology and best practices to streamline operations and enhance customer outcomes. Ensure HSE regulations, legal standards, and British Standards are fully met or exceeded across all activities. Work cross-functionally with Pre-Construction, Projects, and Sales teams to deliver seamless, end-to-end client solutions. What You’ll Bring Strong technical knowledge of fire and security systems, with an excellent grasp of British Standards and NSI codes. Proven success leading large, distributed service or maintenance teams. At least 5–7 years in a senior management role, with clear achievements in operational and financial performance. Exceptional leadership and communication skills, with the ability to inspire, motivate, and hold teams accountable. Financial acumen, including budgeting, forecasting, and commercial management. A sharp eye for risk management, compliance, and regulatory requirements. A mindset that thrives on innovation, continuous improvement, and delivering exceptional client outcomes. What We Look For in Our People At Harmony Fire, we live by three core values: Athletes Grit : Relentless determination, never giving up even when challenges arise. Captains Duty : Acting like a leader, taking responsibility, keeping promises, and owning commitments. Fun Loving Heart : Bringing positive energy, supporting each other, and finding joy in the work we do. If you embody these values, you will thrive both personally and professionally here. Why Work for Harmony Fire A collaborative, supportive environment where you can do your best work A bespoke Personal Development Plan tailored to you Ongoing training, coaching, and mentoring to help you grow Spacious, modern workspaces with state-of-the-art facilities Perks and Benefits Lunch, snacks, refreshments, fresh fruit, and Take Away Friday Unlimited holiday Bonus scheme — up to 50% of annual salary Team socialising budgets Family-friendly policies, including enhanced maternity and paternity leave Cycle to work scheme Reward and recognition scheme, including European mini-break rewards Two company events each year Auto-enrolment pension Harmony Fire is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone feels valued and empowered to make a difference.