Customer Service/ Sales Team Leader (packaging background) Full time | Permanent Salary: DOE Location: Staffordshire (fully onsite) We're supporting a fast growing, award winning manufacturing business in their search for an experienced Customer Service/ Sales Team Leader. This is an excellent opportunity for a strong people manager to lead and develop a busy customer service and internal sales team across two UK sites. About the Role As Customer Service/ Sales Team Leader, you will oversee the day to day performance, development and operational efficiency of the customer service, order processing and internal sales functions. Your focus will be on delivering outstanding customer experience, ensuring accurate and efficient order handling, and supporting the achievement of overall sales and business targets. Key Responsibilities Lead, motivate and support a team of around 12 customer service, sales support and administrative staff across two sites. Oversee daily operations to ensure accurate order processing and excellent customer communication. Maintain high customer satisfaction levels, resolving any issues efficiently and professionally. Monitor team performance, KPIs and workload, providing regular coaching and development. Support the wider sales function by helping to manage pipeline activity, upselling and cross selling opportunities. Work collaboratively with Business Development and Account Management teams t...