Davenport House Surgery is an established GP practice located in Harpenden, with approximately 12800 patients. We are looking to hire a part time receptionist
We are looking for an individual who is warm, welcoming, hard working, friendly and possess the empathic NHS care ethic required to provide the health care our patients.
The role requires excellent telephone and face to face manners, a high standard of written English and the ability to multi- task in a fast paced environment. Excellent time management and records keeping skills are essential in this position. NHS reception/admin experience preferred but not necessary.
Responsibilities:
* Meet & greet patients
* Answering and attending to all calls in a professional and courteous manner
* Booking patients on the online Medical Database appointment system (EMIS WEB)
* Liaise with doctors & patients
* Maintain confidentiality of all the doctors, staff and patient information
* Maintain highest standards of health & hygiene safety
* Adhere to all policy and protocols set within the Practice
* Liaise with service providers
* Emails and mail timeously attended to
Working days -
Monday 8:00am - 17:30
Wednesday 8:15am - 18:30
Job Type: Part-time
Pay: £12.25 per hour
Expected hours: 16 per week
Benefits:
* Company pension
* On-site parking
* Referral programme
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
* Administrative experience: 1 year (preferred)
Language:
* English (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Application deadline: 30/09/2025