Role
To undertake a range of specialised, administrative activities that contribute to the effective and efficient operation of the income and fees office within the finance department and ensure the accurate generation and collection of student/sponsor fees and commercial/research income for the University:
1. Take a lead role in proactively managing student, sponsor and commercial/research debt within a customer
2. focussed environment, to ensure the effective and prompt collection of amounts due including resolving queries,liaising with external organisations negotiating payment plans and using external debt collection services where required.
3. Work with the Finance manager to develop strategies and procedures to maximise the collection of relevant fees,charges and commercial sums owed.
4. Review income and fee activities for potential fraud and money laundering and undertake relevant investigations with supporting records and follow up with relevant agencies.
5. To support the Finance Manager in managing the systems and processes relating to student fee generation including managing and maintaining the annual Fee Table, running fee generation and allocation routines and fee revisions.
6. To update information received from the Student Loans’ Company (SLC), to deal with errors/omissions and to return corrected data on student enrolments back to the SLC.
Skills, Experience & Qualification needed
7. Knowledge and understanding of debt collection principles, practices and regulations
8. Knowledge of student systems / financial systems e.g. SITS, Agresso or similar
9. Experience of Debt Recovery procedures and regulations, oral and written
10. Experience of working to a high level of accuracy and detail
11. Knowledge of the HE Sector
12. Experience of Industry Regulations, i.e. Banking Procedures, Money Laundering, Data Protection Desirable
13. Experience of customer service provision and office procedures within a large, complex organisation
Interview date: 20th November
For an informal discussion about the post, please contact: Adrian Murgatroyd, Assistant Director, Finance Shared Services on 01904 324099.
Condition of employment
This role is exempt from the Rehabilitation of Offenders Act. Consequently, all applicants will be asked to declare both unspent and spent convictions on their application form.
Appointment of the successful candidate will be conditional on a Disclosure and Barring Service check.
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork