About us
HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.
HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.
Collectively, HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk-focused inspection services and assessments to its customers.
What We're Looking For
We are building a talent pipeline for future opportunities. By expressing your interest, you'll be considered as roles become available.
Company: HSB
Location: London, United Kingdom
Job title: Regional Engineering Manager
Location: National
Division: Engineering
Salary: £58,750
Key Responsibilities:
* To manage and lead a team of surveyors, ensuring day-to-day work is carried out to the highest standards.
* Develop and implement the regional operating plan designed to exceed KPIs and SLAs for operations.
* Communicate regular updates on regulations, ensuring they are effectively adhered to.
* Manage staff, oversee work schedules, and assign specific duties to ensure compliance with Health & Safety legislation, environmental and Quality policies.
* Maintain detailed knowledge of legislative, contractual, and operational requirements for all areas of in-service examination.
* Provide site and management support to field staff as necessary.
* Conduct staff reviews including appraisals, periodic competence assessments, and performance management programmes.
* Ensure inspections are carried out diligently and in accordance with the QA System.
* Lead and manage customer complaints within your geographical area.
* Address any Engineer Surveyor discipline or performance issues that fall below expectations.
* Manage Engineer Surveyor sickness or absence issues, ensuring examinations are reorganized as necessary.
* Resolve operational problems in Surveyor areas and liaise with clients and Regional Services Manager when necessary.
* Ensure client statutory requirements are met regarding Company responsibilities.
* Examine all plant on the contract schedule in accordance with accepted codes of practice.
* Maintain up-to-date knowledge of technical developments and changing Engineering Standards.
* Employ the Company QA Systems on all service areas.
* Review and monitor resource levels within geographic areas, ensuring adequate cover for all examination types.
* Ensure Engineer Surveyors allocation is correctly sized.
* Verify and sign off vehicle mileages and travel times in line with Company policies.
* Adhere to Health and Safety policies.
* Participate in the recruitment process for additional resources when necessary.
* Maintain effective working relationships across internal stakeholder groups.
* Lead on projects as required by the Operations Managers.
* Undertake any additional duties delegated by the Operations Manager or Senior Manager.
* Participate in the Emergency Duty Manager on a rostered basis throughout the year.
Skills & Experience:
* Proven track record of successfully managing regional teams.
* Strong customer communication skills and the confidence to make professional judgments.
* Strong stakeholder management and engagement experience.
* Good commercial and financial acumen.
* Ability to understand, manage, and deliver KPIs.
* Self-organization skills.
* Proficient knowledge of MS Office and Apple products.
* Clear understanding of industry protocol.
* Previous experience in an Engineering role, focusing on in-service inspection is advantageous.
Qualifications and Educational Requirements:
* GCSE maths and English (or equivalent).
* Engineering Qualification.
Personal Attributes:
* Self-motivated.
* Organized.
* Confident.
* Customer-focused.
* Holder of UK Driving licence.
* Flexible approach.
* Excellent communicator.
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