Customer Team Leader
Location: Bridge Yard Kingston Road, Bradford On Avon, BA15 1EJ
Pay: £13.99 per hour
Contract: 20-39 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6:30am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview. This role will include work on our Post Office Counters
30% colleague member discount in store - see below for more benefits.
You must be aged 18+ to authorise age‑related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store.
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift.
* Motivate, coach, and support your team to deliver great service and efficient operations.
* Work hands‑on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members.
* Support store performance through merchandising, stock accuracy, and HR processes.
* Champion Co‑op through community engagement and membership growth.
What You'll Bring
* Passion for people and leadership.
* The ability to work flexibly and lead by example.
* Skills in retail, merchandising, or team management (experience not essential).
Benefits
* Full training and career development resources.
* 30% discount on Co‑op products in store.
* Flexible access to your pay as you earn it.
* Up to 10% pension contributions.
* 36 days of holiday (pro‑rata, including bank holidays).
* 24/7 access to GP appointments, and colleague support programme.
* Market‑leading policies to help you through life's big moments.
A Place You'll Belong
We're building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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