Hours: 28 Contracted Hours Per Week - Full Time
Pay: £13.15 - £13.65 per hour (inclusive of weekly bonus of 50p per hour)
Rota: Varied shifts Mon-Sun, including some openings and/or closings
What You’ll Do
* Make amazing coffee and products – dial in the perfect espresso, pour eye-catching latte art, and serve quality food and drinks every time, ensuring your team does too.
* Deliver unforgettable customer service – provide a friendly, genuine customer experience at the register and professionally handle customer complaints and escalations.
* Thrive in a fast-paced environment – work with speed and efficiency during peak periods while maintaining quality and accuracy.
* Manage compliant cash-up and bank drops – follow all cash-handling, safety, and security procedures.
* Be a true team player – support ad hoc tasks assigned by the General Manager, help train new team members, and communicate clearly and calmly during every shift.
* Take pride in the details – maintain a clean, safe workspace, represent the brand with positivity and professionalism. Complete daily and shift-based cleaning, food prep, and compliance checklists.
* Keep service running smoothly and drive sales – place and receive stock orders to always ensure full availability.
* Lead by example – motivate and train the team on required behavioural standards, company policies related to attendance, timekeeping, food safety, and workplace conduct.
What We’re Looking For
* A positive attitude and strong communication skills.
* Ability to multitask and stay focused in a fast-paced environment.
* Previous management experience within coffee or food service industry.
* Flexible availability, including some early mornings, evenings, weekends, and holidays. Schedule is published 2 weeks in advance.
What’s In It For You
* Guaranteed hours, paid breaks and 28 days of annual leave.
* Free coffees and a free food item on shift.
* Weekly bonus scheme (earn up to 50p more per hour).
* Weekly cash plan (money when you need it).
* Access to hundreds of high street retailer discounts through Stream.
* Increase your monthly savings with the 5% Boost on Build Pots through Stream.
* Employee Assistance Programme.
* Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources.
* Quarterly Team Takeout nights for each store.
* Rapid career progression and development opportunities – monthly development chats.
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