Overview
Everlast Gyms. This role is for 40hrs per week and will need to flex to fit the needs of the club. In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best is unrivalled.
Benefits
* 20% discount across all facias
* Frasers 1000 bonus scheme
* Free gym membership
* Monthly Frasers Champion – winners get double their salary for the month
* Opportunity to deliver personal training sessions
Job Description
Main Duties and Responsibilities
* Maximise every member and guest’s experience in our club.
* Support the sales and retention of memberships through excellent customer service.
* Contribute to the cleaning and hygiene standards of the club as and when required.
* Be a competent key holder of the club, covering shifts as and when required.
* Have a good understanding of the membership software system.
* Stay up to date with current fitness challenges, class descriptions and gym floor focus, and take part in these.
* Support the Fitness Manager with gym floor operations.
* Ensure you have experienced the products and services on offer.
* Maintain the cleanliness of the facilities above expectation by taking an active role in upkeep, with support from the full team.
* Drive the secondary spend KPI targets.
* Competently deal with every member complaint you experience and ensure the relevant manager is made aware.
Qualifications
* Outgoing personality with a positive mindset.
* Competent with all administrative duties.
* Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
* Willing and able to participate in learning and development opportunities to progress your competencies and career.
* Capable of dropping into operational key holder duties as the business requires.
* Passionate about fitness, administration and customer service.
* Flexible – able to work shifts to suit the needs of the business, and to take on additional duties where required to support team members; availability on weekends and bank holidays is vital.
* Target‑focused – support the club with sales and retention to achieve business success.
Additional Information
Want to see more of the great things our brand does? Visit our LinkedIn page here.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To fully benefit you need to live and breathe our principles:
* Think without limits – think fast, think fearlessly, and bring the team along.
* Own it and back yourself – own the basics, own your role and own the results.
* Be relevant – relevant to our people, our partners and the planet.
Contract
This role is a 12‑month fixed‑term contract.
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