Hybrid working - London We are seeking an experienced Salesforce Business Analyst to join our team on a contract basis. In this role, you will work closely with business stakeholders, project managers, and technical teams to gather, analyze, and document business requirements for Salesforce solutions. You will play a key role in ensuring business needs are effectively translated into functional specifications, supporting system enhancements, and optimizing business processes. Key Responsibilities: Collaborate with stakeholders to gather and define detailed business and functional requirements for Salesforce projects. Analyze existing business processes and recommend improvements leveraging Salesforce capabilities. Translate business requirements into user stories, process flows, and functional specifications. Work with Salesforce developers and administrators to design, test, and implement solutions. Conduct user acceptance testing (UAT) and support end-user training as needed. Ensure solutions align with best practices and business objectives. Requirements: Proven experience as a Salesforce Business Analyst, preferably in a contract or project-based environment. Strong knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and custom applications. Excellent stakeholder management, communication, and documentation skills. Experience with Agile methodologies and tools like Jira or Azure DevOps is a plus. Salesforce certifications (Business Analyst, Administrator, or relevant) desirable. Experience working within the charity or non-profit sector is advantageous.