Job Title: Customer Service Professional Location: Stoke Poges Contract Length: 6 month contract (potential for extension) Are you a customer service superstar ready to make a real impact? Do you thrive in a fast-paced environment where your excellent communication skills and friendly nature can shine? If so, keep reading! Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are looking for an enthusiastic and dedicated Customer Services professional to join our dynamic Operations Team. You'll be at the forefront of delivering unparalleled service, handling a high volume of calls, written correspondence and internal queries with a smile. What part will you play? * Liaise effectively with internal and external customers via phone, letter, and email * Resolve customer queries and requests accurately and efficiently * Process financial amendments, transfer requests, and refunds within appropriate timescales * Maintain accurate and up-to-date customer records * Collaborate with team members, offering proactive support during peak periods * Identify and implement process improvements that enhance the customer experience and drive business efficiencies * Adhere to industry and regulatory guidelines * Effortlessly manage switchboard calls, directing customers to the right department with exceptional service Experience / Skills required: * A proven track record of deliv...