Job Description
Service Guide
Stoke
Salary: £26,968
Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills for a Customer Service Home Connections role with EE.
Join our Home Connections Team in Stoke to make a difference. You’ll be talking to customers over the phone, guiding them through connecting their products and services, and assisting with initial queries about in-home setup or their first bill.
No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
We offer flexible working arrangements to support your work-life balance, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
• A starting salary of £26,968.00
* Great discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds each year.
* Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave—up to 2 weeks off—to support colleagues caring for family or friends who are disabled, ill, or elderly.
* Family Leave—up to 18 weeks of full pay and 8 weeks of half pay within the first year, supporting all parents regardless of how they grow their family.
* Support to develop your career within EE, with opportunities for growth and advancement.
* Volunteering days to give back to your community.
* Optional private healthcare and dental coverage for you and your family.
Join a team with a great culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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