We currently have a fantastic opportunity for an experienced Service Advisor to join this busy team in Wakefield. Joining a main franchised dealership you will be responsible for: Establishing rapport with customers and providing excellent service at all times Identifying ways in which you can help the customer and achieve sales targets by selling technician labour and add-on products Booking in customer vehicles for servicing, to maximise labour utilisation and efficiency Arranging alternative transport for the customer (courtesy cars where possible) and liaising with drivers regarding pick-up and delivery of customer vehicles Managing and following up all work in progress on customer vehicles; liaising regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames Producing customer invoices Arranging/collecting payment from customers over the telephone or in person Skills required: A passion to deliver a high standard of customer service Excellent telephone and face-to-face communication skills Administration skills; be able to use computers with confidence and the ability to organise and prioritise work Knowledge of Pinnacle or other DMS systems would be advantageous Previous motor industry experience in a similar role is desired but not essential A great opportunity to join a long-established motor group, with a great working environment and the opportunity to develop your career with ongoing training and progression opportunities. In addition to a competitive salary & generous OTE, you can expect 30 days of annual leave (inclusive of bank holidays) which increases with service & a workplace pension scheme. Hours: Monday to Friday 8.30am 5.00pm (no weekend working) Salary: £23,028 to £25,000 depending on experience. plus bonus (circa £300 per month) WS: 333