Overview
Join to apply for the Operations Strategy Manager role at iwoca.
iwoca aims to empower small businesses with fast, flexible funding and to make finance feel like a superpower. Since 2012 we have funded billions to over 150,000 businesses across Europe and continue to pursue our mission to empower one million businesses with the financial tools they deserve.
We combine technology and data science with human understanding to help businesses manage cash flow and seize opportunities, often within minutes.
The team
Our Operations teams strive to deliver exceptional customer service, with each customer interaction seen as an opportunity for excellence. The Operations Strategy team works to understand Operations performance, drive efficiencies and improve customer service. We collaborate with teams such as Customer Success, Credit Analysts, Collections & Legal, and People Operations to identify opportunities and deliver impact.
The role
As an Operations Strategy Manager, you will support the development and implementation of strategies to improve efficiency and service quality across our Operations teams, while supporting iwoca's profitable growth. You will work on a variety of fast-paced projects and implement impactful changes. This will include:
* Collaborating with Operations to solve critical business problems, such as exploring how we can use AI to make our teams more efficient and effective
* Forecasting capacity needs for each team to eliminate operational bottlenecks
* Evaluating the value of contacting customers at different points in the customer journey and testing these approaches
* Conducting data analysis to inform your work and partnering with Operations Strategy Data Scientists to leverage data analytics
* Taking responsibility for implementing operational changes in close coordination with Operations and Tech teams
* Understanding strategic developments across the business and assessing their impact on Operations, supporting adaptation of processes
* Using problem-solving skills to help shape iwoca’s People strategy, e.g., analyzing benefits to ensure value for money
The requirements
* Experience in a top-tier strategy consultancy or a strategic role at a tech or finance company
* Analytical background with academic qualifications (strong STEM degree) and professional experience
* Critical thinking and problem-solving skills with ability to challenge and recommend innovative solutions
* Proven ability to implement findings and work across the business to deliver results
* Ability to distil complex information into clear points for diverse stakeholders (Data Scientists, operations managers, C-level, etc.)
Bonus
* Experience with Python or SQL; enthusiasm to learn on the job if not already available
* Proven experience driving operational excellence
The salary
We expect to pay from £70,000 - £90,000 for this role, and we invite you to share your salary goals with your application. We benchmark salaries against market rates and run quarterly performance and salary reviews.
The culture
We hire smart, passionate, humble individuals with a growth mindset. We prioritise learning, growth and support, and invest in professional development. We value diversity of thought and encourage exploration of new areas to innovate and improve our products and services. Our friendly, inclusive environment and flexible work policies support a healthy work-life balance.
The offices
Offices in London, Leeds, Berlin and Frankfurt with amenities and social activities.
The benefits
* Medical insurance and gym membership via Vitality; private GP service for you and dependants
* 25 days’ holiday, extra day off for your birthday, buy/sell up to five days of annual leave, and unlimited unpaid leave
* One-month fully paid sabbatical after four years
* Mental health support, pension contributions (3%), and share options
* Parental leave and nursery tax benefit, cycle-to-work and electric car schemes
* Two company retreats per year
* Learning and development budget, company talks, and access to learning platforms
Useful links such as iwoca benefits & policies and an interview welcome pack are available.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Analyst, Consulting, and Strategy/Planning
London, United Kingdom – 4 days ago
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