We are recruiting for a Customer Engagement Specialist to join our well established client who are based in Mansfield. This is a full time permanent role. Working schedule will be Monday-Friday 8:45am-4:45pm. Salary is £25,000, increasing to £26,050 upon successful completion of 6 month probationary period. You will play a pivotal role in the success of the savings team, This is not a contact centre environment; instead, you will focus on delivering exceptional service through meaningful interactions that build loyalty and trust. Duties will include but not limited to: * Answer inbound calls for customers regarding new business, account queries and issue resolution. * Make outbound calls to reassure and update customers on the progress of their account opening. * Carry out full security checks on all calls and ensure safe data handling in line with the company policy. * Provide support with customer administration and account management. * Deliver empathetic, clear and professional communication to strengthen customer relationships. * Remain calm, resourceful and solution-focused when handling challenging or complex calls. To be successful in this role, we are looking for individuals who have a genuine passion for wanting to help customers and create great connections and experiences. You will have a natural ability to connect with people though clear, friendly and empathetic communications an...