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1st Line Support Engineer London - £35,000 + excellent career development
Overview
An exciting opportunity has arisen with an Investment Management Business for a 1st Line Service Desk Engineer to deliver high-quality technical support. This includes resolving user queries, troubleshooting technical issues, and ensuring a seamless IT experience for office-based and remote staff. The role works closely with the Service Desk team, escalating complex issues and contributing to IT projects where required.
Role & Responsibilities
* Act as the first point of contact for all IT-related issues, providing support via phone, email, and Microsoft Teams.
* Analyse and troubleshoot technical problems; resolve or escalate issues as needed.
* Log, track, and manage service desk tickets, documenting issues and resolutions.
* Support both office-based and remote users, ensuring access to systems and resources.
* Follow software and media policies, obtaining permissions and maintaining records.
* Provide remote and onsite support using appropriate tools.
* Prioritize requests based on urgency to minimize disruptions.
Routine Tasks
* Monitor servers, network services, and backups, resolving or escalating issues.
* Conduct inventory checks, manage user access, and configure workstations.
* Maintain hardware/software inventory records and support equipment disposal.
* Prepare reports and assist with procurement.
Projects
* Contribute to IT projects, managing tasks and documentation.
Essential Skills & Experience
* Understanding of IT systems and environments.
* Experience with M365 services, SharePoint, OneDrive, Teams.
* Familiarity with Microsoft Teams telephony.
* Proficiency in Microsoft OS and Office troubleshooting.
* Hardware/software installation and configuration skills.
* Strong diagnostic skills for software and hardware issues.
Package
* £35,000 depending on skills & experience
* Hybrid work: 3 days in-office, 2 days remote
* 25 days annual leave, increasing to 28, plus bank holidays
* 10% company pension contribution
* Bupa Healthcare
* Shift rota: Early 7:30-16:00, Late 10:00-18:30
* Training and career development opportunities
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT System Training and Support
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